Guest information
Privacy Policy
This policy explains the information involved when an adult guest contacts Royal Golden Cruises or requests a passage.
Information you provide
A passage request can include name, email address, Preferred Travel Date, selected passage, date flexibility, number of adult guests, room category, casino interests, dining and wellness preferences, accessibility requirements, an additional message, and confirmation that all guests are 18 or older. It also records agreement to the Privacy Policy and Terms of Use.
A guest-office enquiry can include guest name, contact email, subject, preferred reply period, message and privacy confirmation. We do not ask for date of birth, payment-card security details, passport numbers, document images, casino deposits or a gambling budget through these forms.
Why enquiry details are used
Details are used to review requested dates, route and room availability; prepare a complete rate summary; understand accessibility or service preferences; respond to questions; and manage a later reservation if a guest chooses to proceed. The 18+ confirmation helps establish whether an enquiry falls within the adult-voyage policy, but casino entry still requires separate age and identity verification aboard.
Storage and access principles
Enquiry information should be kept only as long as reasonably needed to respond, administer a reservation, meet legal duties, resolve disputes and protect legitimate operational interests. Access should be limited to personnel and service providers who need the information for those purposes, with appropriate organisational and technical safeguards.
This site uses localStorage only to remember dismissal of the compact privacy notice, under the key sterlingCrownPrivacyNotice. Form contents are not placed in localStorage.
Questions and privacy choices
Guests may ask about their information or applicable access, correction, deletion, restriction or objection rights by contacting the guest office at reservations@royalgoldencruises.com. Rights and response requirements vary by jurisdiction.
Passage availability, route revisions, hotel services, casino access, gambling restrictions, pricing and booking changes can require related operational records where legally permitted.
Before commercial launch
This original policy is a practical project draft and must be reviewed by a qualified lawyer before commercial launch, including confirmation of the operating entity, applicable jurisdictions, lawful bases, retention periods, processors and required contact details.